Play Partners cancellation policy for all services aligns with the NDIS late cancellation policy p22 NDIS price guide, 2022-2023.

There is a 100% cancellation fee charged for cancellations made less than 7 days prior to the scheduled appointment.

This policy takes into consideration the challenge of filling late cancellation appointments. It also gives concession to providers who work in this space, acknowledging the nature of early intervention business, the complexity of family life and the provision of services in education spaces all of which contribute to difficulties maintaining business viability in this sector.

By keeping our cancellation policy consistent with NDIS rules, we are able to maintain an equitable service where operations don’t need to prioritize one form of payment over another.

We are always happy to reschedule the cancelled appointment within 7 days where this can be facilitated, pending clinician availability.